This section contains answers to customers most frequently asked questions about our software for veterinarian.
Please read the contents of this section before contacting support.

Q: Tell me please, what does the license include, is 89$ a one-time payment for 1 workplace?
A: 89$ one-time paymure vlity is adpdateue using the programreleased after the end of the support period.ates released after the end of the support period.ates released after the end of the support period.ates released after the end of the support period.ates released after the end of the support period.ates released after the end of the support period.ates released after the end of the support period.

Q: Can several people work at the same time in the program? And for what amounts of information it is designed (we have several files to be attached to each patient) and the flow is very large, up to a hundred people a day. When the base will consist of thousands of customers, will it not affect the speed of work?
A: The program can work simultaneously several people. From practice, in the clinic for 3 years of use, about 30,000 outpatient cases are created, this speed has practically no effect on the speed of work. Switching pages takes less than a second. Worth a free version of SQL Server Express. As a server, a working machine 2GB of memory Core 2 Duo 2.2 GHz is used. The system is perfectly scalable due to the use of SqlServer. The program is suitable for organizations of veterinary centers of any load.

Q: Work in the program of the veterinary clinic is connected with the Internet or not?
A: The program does not require an Internet connection.

Q: And is it possible to make any other additions to it after installation?
A: After installation, migration to new versions of the program will be supported. After the release of the update with the new functionality, all the data will be saved, it will be enough just to install the new version of the program.

Q: The issue with access rights is very important. We have neither the administrator, nor the doctors should have access to analytical reports. This should be manager access.
A: A flexible system of differentiation of user powers based on rights and roles is built into the program of the lateral clinic. Doctors and registrars do not have access to analytical reports. Administrators and managers can view reports. If you wish, you can create your own sets of permissions to solve your problems.

Q: Tell me please, I want to install this program as it is in a small clinic for 2 workstations. What is needed for this? Just download a program from the internet and transfer 178$ ??
A: Yes, to use the program just download and install. The program provides for a test period of 14 days. No restrictions on functionality. All data are saved when switching to the registered version. Therefore, it is recommended to first try, and then make a decision about the purchase and transfer money.

Q: If we do the research again, where to score the results? It turns out that the old ones are not saved?
A: The tests performed belong to an outpatient procedure. When conducting a new study, the results are stored in the new outpatient case.

Q:In the program, the administrator password has been set. Forgot what is the default administrator name or how to reset the administrator password?
A: Administrator default data: Login: admin Password: (empty). Alternatively, in the login and password entry window, press the F1 key, as a result, the default administrator’s name and password will be used when entering.

Q: Still interested in the possibility of exporting data, for example in Excel, if something happens, we need to make backup copies. Is there such an opportunity?
A: Backup feature exist. All data is stored in the SqlServer database. The program has built-in backup and recovery. To do this, use the “Service -> DB Backup” menu item. You can also customize the creation of backup copies within the framework of DBMS. Alternatively, you can configure the Windows scheduler to run a backup script on a schedule. Export to Excel is supported in print forms (wherever there is a print button, you can save to Excel).

Q: Can the program keep a record of the disease with the ability to print?
A: Keep a history of the disease is possible. For each animal can be viewed outpatient cases.
The “Anamnesis”, “Preliminary diagnosis”, “Final diagnosis”, “Appointments”, “Additional information” are provided in the outpatient case.
All this data can be printed. Separately, you can print the prescriptions. There is also the concept of primary and repeated outpatient cases. In this case you can see outpatient cases history connected on one disease.